Policy
Refund & exchange policy
We carefully inspect and pack every order before dispatch. However, if you receive a damaged, defective, or incorrect item, please get in touch with us within 48 hours of delivery.
To process a replacement, refund, or damage claim
Customers must provide:
- A clear unboxing video
- The video must be continuous and without cuts or edits
- The package label and product must be clearly visible in the video
Claims without a proper unboxing video may not be eligible for a refund or replacement.
Eligibility for refund or replacement
We only offer refunds or replacements if:
- The wrong product was sent
- The product arrived damaged
- The item is defective
Non-returnable items
Due to hygiene and small-business policies:
- Used jewellery cannot be returned
- Change-of-mind returns are not accepted